Ryder ("we", "our", or "us") operates a carpooling platform in Jordan. This Privacy Policy explains how we collect, use, and protect your information when you use the Ryder mobile app or web app.
1. Information We Collect
Account information: Your name and Telegram account details when you sign in via Telegram.
Location: Your real-time location when you are on an active trip, to share with your driver or passengers.
Device information: Push notification token for sending trip alerts and updates.
Usage data: Trip history, preferences, and in-app activity.
2. How We Use Your Information
To match passengers with drivers and facilitate trips.
To send trip notifications and real-time updates.
To display your name and profile to other trip participants.
To improve the platform and ensure safety.
3. Information Sharing
We do not sell your personal information. Your information may be shared with:
Other trip participants: Your name and location are visible to your driver or passengers during an active trip.
Service providers: Infrastructure providers (hosting, database) who process data on our behalf.
Legal requirements: When required by law or to protect the rights and safety of users.
4. Location Data
Location access is used only while the app is in use during an active trip. We do not track your location in the background or when you are not on a trip.
5. Data Retention
We retain your account data as long as your account is active. Trip history is retained for service improvement. You may request deletion of your account and data at any time.
6. Security
We use industry-standard security measures including encrypted connections (HTTPS) and secure token-based authentication to protect your data.
7. Children's Privacy
Ryder is intended for users aged 18 and older. We do not knowingly collect data from minors.
8. Your Rights
Access the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent for location access at any time via device settings.